Frequently Asked Questions

No.

We currently provide satellite roof measurement services only in the United States and Canada.
Orders from other countries are not supported.

Yes.

You can order multiple properties in one checkout.
Each property address must be added separately.

This happens when the same address is added twice.

To fix this:

  • Use the down arrow (⬇) to reduce quantity to 1

Each property should be ordered only once.

We accept payments through PayPal, including:

  • PayPal account

  • All major debit cards

  • All major credit cards

Yes.

If your order is cancelled:

  • Refunds are issued to the original payment method

  • Refunds are processed within 3–5 business days

Yes.

You can request corrections within 3 business days after receiving the report.

No.

All roof measurements are completed remotely using satellite and aerial imagery.

Please check:

  • Spam or Junk folder

  • Promotions tab (Gmail users)

If you still don’t see the email, contact us at contact@satellitereports.com.

Delivery time depends on the option selected during checkout:

  • Regular: Up to 8 hours or less

  • Quick: 2–3 hours

  • Super Fast: Under 1 hour

Delivery starts after successful payment.

For any questions or assistance, please email us at:
📧 contact@satellitereports.com

Our support team will respond as soon as possible.